Are you interested in joining the Maury Donnelly & Parr, Inc. team at our Cockeysville, MD, location? We look forward to meeting you!
Summary: The Training Administrator supports the development, training, and ongoing education of agency staff across the Maury, Donnelly, & Parr, Inc. enterprise. This role ensures coordination of both in-house and carrier training programs, tracks attendance & completion, as well as partners with Training Leads, Subject Matter Experts, Management, and Leadership to develop and deliver quality training to support our high-performing teams.
Duties and Responsibilities:
- Lead the deployment of MDP’s newly developed University (MDPU) training initiative as the administrative point of contact
- Coordinate aspects of onboarding and initial training for team members (ex: Producers, Client Service Specialists, Client Managers, Support Staff, etc.)
- Schedule and track internal and external, ongoing training sessions; calendar recurring mentor check-in’s for Producer mentor/ mentee pairings
- Maintain training calendars and learning plans by role
- Assist in developing training and education materials, job aids, and reference guides specific to P&C topics, products, technology, and associated systems
- Manage timelines, delivery/ modality, presenters, technology, moderators, as well as pre-post-material collection
- Coordinate with Licensing Administrator to ensure regular maintenance of Education & Training website
- Partner with Managers and Leadership in targeting topics for the company-wide release of training schedules
- Verify performance evaluation and professional development progress of employees for Managers and Leadership
- Administer Learning Management System (LMS) and other supporting training platforms
- Prepare reports for leadership on training progress, status, and gaps by division(s), department(s), and role(s)
- Liaise with insurance carriers and training vendors for product and system training
- Collect feedback on training effectiveness and use to enhance future sessions
- Maintain online recording storage database and knowledge checks for each topic
- Identify training gaps and recommend improvements
- Assist with other agency-wide initiatives related to professional development
- Help with internship programming and internal projects to expose students to the P&C insurance industry
- Act as TotalCSR Administrator
- Other duties as assigned
Qualifications:
- Bachelor’s degree and a combination of 2+ years administrative, training coordination, or insurance agency experience
- Knowledge of Property & Casualty insurance fundamentals
- Strong organizational and time-management skills
- Excellent communication skills
- Experience with Microsoft Office 365 products
- High attention to detail and ability to manage deadlines
- Proficiency with Canva and other visual aid programs
Preferred:
- P&C insurance license (preferably MD Agent licensure)
- Experience in a retail insurance agency environment
- Familiarity with LMS platforms
Skills & Competencies:
- Ability to work with cross-functional teams
- Strong follow-up and documentation skills
- Confidentiality and professionalism
- Adaptability in a fast-paced agency environment
Competencies:
- Customer Service – Manages challenging customer situations; Responds promptly to customer needs; Solicits feedback to improve service; Meets commitments.
- Oral Communication – Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates presentation skills.
- Written Communication – Writes clearly and informatively; Edits work; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect regardless of status or position; Accepts responsibility for own actions; Follows through on commitments.
Physical Demands and Work Environment:
- Occasionally required to stand/walk; frequently required to sit; continually required to utilize hand and finger dexterity and to talk or hear. Normal office environment.
- Hybrid schedule allowed after probationary period
- Standard business hours with occasional flexibility for training events
Pay Range:
- $45,000-$55,000
Available Benefits:
- Our agency offers a collegial work environment, exciting opportunities for professional growth, and generous benefits, including paid maternity leave (after 1 year of work), family health, vision, and dental benefits. 401(k) plan with immediate vesting PLUS many additional company perks.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MDP, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.
You may also be eligible to participate in a discretionary annual bonus program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
The above is intended to describe the general content of and requirements for the performance of this job. It is not an exhaustive statement of requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Visit our website to learn more about our organization: https://www.mdpins.com/
Submit Your Application
If you are looking to join our team, we are interested in hearing from you.
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